At Osborne Estate Agents we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly.

Data Controller

Osborne Estate Agents Ltd., 97a Dunraven Street, Tonypandy.  CF40 1AR
VAT number is 111622064

We are a member of Property Redress Scheme

If you have any questions about the website or the use of your data, please contact us at Osborne Estate Agents Ltd at 01443 435599 or email sales@osborneestates.co.uk.

Information We Collect

In operating our website we may collect and process the following data about you:

1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
3. Information provided to us when you communicate with us for any reason.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
2. To meet our contractual commitments to you.
3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, such as a solicitor who might be acting on your behalf. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors, of which no information is personally identifiable.

Storing Your Personal Data

We do not transfer your data that we collect from you to locations outside of the European Economic Area for processing and storing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Information sent through our own website is secure and will arrive to us securely. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

1. Appointed solicitors and/or legal entities.
2. Where we are legally required to disclose your information by law.
3. To assist fraud protection and minimise credit risk.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. This has now been updated to form the GDPR of May 2018 and supersedes the Act of 1998 and all previous data regulations. We adhere to the GDPR practises and confirm you have the following rights:

• A right to restrict or prevent the processing of your personal information.
• A right to access the personal information we hold about you.
• A right of rectification to any personal information we hold about you if this is inaccurate or incomplete
• A right to object to the use of your data for particular purposes.
• A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons.
• A right to be informed about our collection and use of personal information.
• A right to data portability (obtaining a copy of your data to re-use with another service or organisation).

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Cookies

This website uses things called “Cookies” to ensure your experience of the site, and our ability to improve it is enhanced. Specifically, the following Cookies are in use:

1. Google Analytics (3rd party). We use this to see how many visitors we are getting, and how they found us. You can find out more about Google Analytics’ Cookies here.
2. Social Media Sharing and Integration (3rd party). We use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles. You can find out more about Facebook’s Cookie use here and Twitter’s here.
3. We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here and Vimeo’s here.

Complaints

If you have any cause for complaint about our use of your personal information , please contact us at Osborne Estate Agents, 97a Dunraven Street, Tonypandy.  CF40 1AR.

OSBORNE ESTATE AGENTS WILL ADDRESS YOUR CONCERNS AND ATTEMPT TO SOLVE THE PROBLEM TO YOUR SATISFACTION.

YOU ALSO HAVE THE RIGHT TO LODGE A COMPLAINT WITH TIEH INFORMATION  COMMISSIONERS OFFICE.

FOR FURTHER INFORMATION ABOUT YOUR RIGHTS, PLEASE CONTACT THE INFORMATION COMMISSIONERS OFFICE OR YOUR LOCAL CITIZENS ADVICE BUREAU.